Return & Exchange Policy
At LuxePulse, customer satisfaction is our priority. If you receive a damaged, incorrect, or defective item, we are here to help.
Eligibility for Returns & Exchanges
Items may qualify for return or exchange if:
- The product received is damaged or defective
- You received the wrong item
- The request is made within 7 days of delivery
- The item is unused and in original condition
Non-Returnable Items
We may not accept returns for:
- Used or washed items
- Products without original packaging
- Items damaged after use
Exchange Process
- Contact our support team with your order number and product photos.
- Our team will review your request.
- Approved exchanges or returns will be processed accordingly.
Refund Policy
Refunds may be issued in cases where replacement stock is unavailable or the issue cannot be resolved.